Discuss considerations in the planning and

It also shows the interaction and relationships of the four essential phases of the curriculum development process: It is important to acknowledge that things do not always work exactly as depicted in a model!

Discuss considerations in the planning and

Legal environment; and Attitudinal differences. A closer look at each of these factors highlights the importance of tight controls memorialized in clear contract language. Unfortunately, many outsourcing relationships begin with much fanfare and enthusiasm, only to irreparably degrade due to misunderstandings that might have been avoided entirely given a more diligent contracting process.

Having executed an agreement, the parties next assemble at a formal kickoff meeting that involves representatives of all stakeholders in the relationship to create the cohesiveness required for a well-integrated vendor-client partnership.

Participants typically Discuss considerations in the planning and the project sponsor, project manager ssubject matter experts and core team members from the insurance company client, and a lead project manager, team leader s and key staff members from the outsourcing vendor.

Discuss considerations in the planning and

The kickoff meeting provides an excellent venue to discuss these and other issues that influence the good communications that characterize any successful working relationship.

In addition, the kickoff meeting is the principal forum used to align expectations between client and vendor. Some areas in need of reconciliation include: Successful business operations are often defined by the quantity and timeliness of process outputs i.

Quantitative measures that validate pre-defined performance expectations in some cases, service levels and quality should be routinely communicated.

Team skills assessments should precede the assignment of specific roles, and the client should be made aware of the backgrounds of vendor staff members designated to perform work on their behalf. The roles and responsibilities of people working within each organization should be well-defined and communicated to all team members to avoid confusion, duplication of effort and to instill accountability.

In any outsourcing relationship, control of operations is a major cause of anxiety. Operations once exclusively the domain of internal resources may now be distributed worldwide. As such, technology and telecommunications occupy a pivotal role to the success of the relationship. The benefits of outsourcing tend to evaporate if the client company exercises too much control.

As such, good visibility and frequent, if not real-time reporting help allay the fears that often accompany a loss of control. Data security is of paramount importance for insurance companies. In an industry built on trust, security, confidentiality and the protection of sensitive customer information is critical; breaches of trust can spell disaster for the outsourcing vendor and the insurance company client.

A review of documented security measures and a thorough examination of data facilities should precede any outsourcing relationship. Migration The migration phase involves the actual implementation of the outsourcing process. It starts with documentation of all outsourced processes and ends with user acceptance testing.

Operational planning: the Purpose of an Operational Plan

Activities involved in each step of the migration phase are detailed below: A review of process and other manuals that assist the vendor in providing their services is the first step of the migration phase. These documents provide valuable input to an outsourcing vendor, and help preserve business continuity in the event of staff changes.

Process manuals are dynamic, with process efficiencies built upon past experiences and evolving market conditions that are recorded as lessons learned within its pages. Accordingly, the vendor should demonstrate the ability to adapt to these changes.

Both parties need to ensure that there are no legal or compliance issues encumbering the outsourcing or offshoring arrangement. For example, many jurisdictions regulate the sharing of personal information and leverage severe penalties for infringement. Reviewing such limitations is an important part of the migration process.

Process governance, including vendor policies and procedures, and the infrastructure upon which outsourced staff rely to perform their jobs should be examined thoroughly and well understood by the insurance company client.

In addition, insurance companies should collaborate with their chosen vendor on the following: Detailed project plans, including resource allocations and task scheduling are drawn up during the migration phase.

Project timelines should be determined based on actual level of effort required while considering business objectives, rather than arbitrary due dates and guesstimates. Business process outsourcing represents a major change in the means by which business is conducted. Training and knowledge transfer is another critical part of the migration phase.

Training should include a level of interactivity that tests the knowledge and the grasp of specific processes, enabling the vendor to assign responsibilities to the appropriate staff members.

The actual transfer of data is a preparatory step in advance of user acceptance testing, and provides the vendor with the requisite raw material to make the outsourced process operational. As seamless a transition as possible from outsourcing location to insurance company client operation is the objective of this stage of migration.

User acceptance testing UAT. The UAT process allows the insurance company client to validate the chosen set of procedures for effecting the outsourced process within the service levels defined in the outsourcing agreement.

Sample transactions and associated reporting provide the best means for such validation. UAT results and any corrective action should be taken by the vendor as a pre-condition to going live. A common mistake made in outsourcing relationships is moving on to the post-migration phase immediately after completing the UAT.

Validating the decision According to the 8th Annual Outsourcing Index released by The Outsourcing Institute, the single most common reason companies outsource is to reduce and control operating costs.Ethical And Public Policy Considerations Related To Medicaid Planning • whether the court has a duty to protect the Medicaid program and the public.

Urban planning, design and regulation of the uses of space that focus on the physical form, economic functions, and social impacts of the urban environment and on the location of different activities within it.

Financial Considerations Finances are critical to organizational sustainability. Before engaging in strategic planning, consider how much cash you have on hand, how much credit you have available. It is important to provide recovery considerations in your Business Continuity Plan.

We will discuss the recovery considerations in four sections: Planning, Continuity of Leadership, Insurance, and Recovery Operations. Today we will tackle the first section of Planning. Planning: Before and emergency arises, contact the disaster recovery organizations .

The initial planning considerations for improving performance focus on the specific sport of the athlete/s. The sport is broken down in order to identify specific components of fitness that are more fundamental to the particular sport.

The kickoff meeting provides an excellent venue to discuss these and other issues that influence the good communications that characterize any successful working relationship.

Discuss considerations in the planning and

In addition, the kickoff meeting is the principal forum used to align expectations between client and vendor.

Succeeding with Succession Planning in Family Businesses